044 871 0520info@toragrace.co.za15A Fairview Office Park, George, South Africa

LEAD TIME 5-7 working days. Order changes or queries must be sent through immediately after placing your order as engraving cannot be changed or redone after your order is processed. info@toragrace.co.za

What is our jewellery made from?
High Grade Stainless Steel

Why Stainless steel?
Stainless steel requires little or no maintenance to keep it looking new; you can occasionally wipe it with a soft cloth to retain its luster.
Stainless steel does not tarnish or rust. It is very durable and more scratch resistant than other metals such as gold and silver.
Stainless steel is hypoallergenic therefore making it a great choice for those with metal allergies and sensitivities.

How many characters can be engraved?
Characters differ depending on the jewellery chosen to engrave. The website will not allow you to type in more characters than what we can fit onto the jewellery piece.

How the engraving works
Each order is designed and laser engraved upon request. We do try and get each piece as perfect and pretty as possible but alignment is never 100% perfect, this is what makes each order unique and special.

My “Samsara Stories” bracelet differs to my original Samsara Bracelet?
Our original Samsara Bracelets were designed by us and produced in bulk, therefore being machine printed/stamped. Their font therefore giving a deeper stamp like letter effect. Due to continuous quality irregularities and a massive demand for personalized bracelets we invested in our engraving system and now personally engrave all bracelets at our office in George. Engraving is more delicate, permanent and personal.

Can I choose my own fonts?
Fonts used are chosen to match and fit the aesthetic of our brand. A cursive and plain option is available online and we then choose fonts to match your lettering fonts. However should you want to choose your own font you can email us at info@toragrace.co.za to request a font sheet. The same applies to icons.

Icons & Symbols
When ordering online there is a drop down icon menu. We do take care when selecting icons however should you want to request an icon sheet you can email us at info@toragrace.co.za We do accept requests for icons and designs not on our icon sheet, however please keep in mind that this will add to the delivery time of your order.

What if I don’t want anything engraved
Please leave engraving blank when selecting your item on the online store. Any text entered will be engraved.

Something on the website is confusing me
You can still process your order by selecting the required item, however you are most welcome to leave the engraving blank and add a note in under “Special notes” at the checkout and request us to contact you via email to confirm engraving.

Can you send me a proof of my design before engraving
No we do not send proofs. The design is done on the actual engraver and by sending a proof and waiting for a reply or changes holds up all the other orders and delays productivity. Designs are done with love and heart and to match the aesthetic of our brand. Your are most welcome to request font and icon sheets or send through designs via email which we can use as a reference but will however not be a direct copy. An additional design fee of R100 on specialised icons and complicated custom designs, this may also add to your delivery time

How long before I receive my order?
Jewellery is engraved individually upon order. Please note that no preference can be given to orders and they are processed in the order in which they come in. We do try and get orders out as soon as possible and have a 2-5 working day off peak dispatch policy. Thereafter depending on your area a 2-4 day delivery period should be taken into account for Aramex delivery. Please keep in mind that once your order leaves our office, we cannot be held accountable for delays in delivery due to the courier party used. IMPORTANT: Although we do work extra hard and put in additional hours, a 7 working day dispatch policy applies on Black Friday orders, and orders placed within 10 days after Black Friday sales end.

I slipped up and have a last minute urgent gift order
Please email us at info@toragrace.co.za and we can try to squeeze you in and accommodate your order urgently. However once again once your order leaves our office we are dependant on your courier party and can’t be held liable for delivery delays.

How are orders sent out
All orders are currently sent out using Aramex and are marked for economy delivery. An additional courier charge can be arranged via email info@toragrace.co.za for express delivery, our dispatch policy (Question 8) does however still apply. As we are located in George, Cape Town and Western Cape areas are usually delivered overnight once dispatched. Other main lying areas 2-3 working days and outlying areas 2-5 working days once dispatched. You will receive a tracking number the day after your order has been dispatched, during busier periods if we have slipped up doing this, you are most welcome to request it by emailing us at info@toragrace.co.za IMPORTANT: ARAMEX will not deliver in certain areas without contacting you via telephone first. Please ensure that the number which you use on your order is working and that you answer their calls to arrange delivery.

I do not want to order online and prefer doing an eft?
You are always welcome to contact us at info@toragrace.co.za and we can send you an invoice via email. Please note that we do not accept orders placed on Instagram and Facebook

What to do when I choose to pay via eft
Please email through a proof of payment to info@toragrace.co.za so that we can print and add your order to the engraving queue. Should we not receive a proof of payment, your order will only be processed once the transaction appears on our bank statement"